Source: Deutsche Post DHL |

Customer Satisfaction is More Important Than Ever During the Festive Season

During the festive season, a company’s top priority is to make sure that its platforms are effectively managed and prepared to deal with an increased influx of customers

The end of year festive season is almost upon us and for many businesses, especially those in the retail sector, this means the start of the peak activity period. In order to realize revenue targets, as well as offer a shopping experience that attracts a loyal following, it is imperative…

Deutsche Post DHL
Source: Deutsche Post DHL |

Be Online Shopping Savvy this Black Friday and Cyber Monday

The promotional sales hype this weekend is the perfect spring board for the festive season deals which follow it. It spells the start of the peak season for retailers and in theory, every consumer’s dream – special discounts, free gifts and free delivery

Consumers need to understand international shipping processes in order to maximise their savings on online shopping Black Friday and Cyber Monday spread to South Africa and parts of Africa about three years ago and has quickly become a local tradition with retailers and consumers taking full advantage of this promotional sales…

Deutsche Post DHL
Source: Deutsche Post DHL |

DHL Regional Conference highlights sector growth opportunities in Africa’s Life Sciences & Healthcare sector

Over 125 healthcare professionals and logistics experts came together last week to discuss ‘Delivering Healthcare to Africa’ at DHL’s 6th annual Regional Life Sciences & Healthcare conference in Pretoria, South Africa

‘Delivering Healthcare to Africa’ DHL’s Annual Regional Life Sciences & Healthcare Conference focused on life sciences & healthcare supply chains to support African growth in the sector Africa highlighted as market with a positive growth trend in healthcare Over 125 healthcare professionals and logistics experts came together last week to discuss…

Deutsche Post DHL
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    • DHL Express Sub Saharan Africa Human Resources Representatives receiving their Top Employer 2017 certification. DHL Express received Top Employer 201 certification in 12 African countries. They were also certified as a Top Employer for Africa 2017
    • Sonia Calou, HR Generalist for DHL Express SSA Indian Oceans, receiving the Top Employer Africa 2017 certification on behalf of DHL Express Sub Saharan Africa
    • Hennie Heymans, CEO of DHL Express Sub-Saharan Africa (SSA)
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Source: Deutsche Post DHL |

DHL Express recognized as Top Employer in Africa for the third consecutive year

The company was certified as a Top Employer in twelve markets, including Angola, Botswana, Ethiopia, Gambia, Ghana, Kenya, Madagascar, Mauritius, Mozambique, Nigeria, South Africa and Uganda

DHL Express (www.DPDHL.com), the world’s leading international express services provider, has been certified as a Top Employer in Africa by the Top Employers Institute at the prestigious Top Employer 2017 ceremony on Thursday 13 October at the Sandton Convention Centre. The company was certified as a Top Employer in twelve markets,…

Deutsche Post DHL
Source: Deutsche Post DHL |

Customer Service Week highlights the Importance of Customer Service for African businesses

Forrester has found that 39% of customers tell their friends and families about bad customer experience

A recent survey by research and analysis information technology company, Forrester has found that 39% of customers tell their friends and families about bad customer experience. This means that for every customer that has a bad experience with a company, the resulting business erosion that accompanies it can increase exponentially…

Deutsche Post DHL
Source: Deutsche Post DHL |

Untapped Intra-Regional Trade Opportunities Key to boosting African Economies

Despite an average annual growth in exports of 8.5% since 2010, trade between African regions remains low when compared to other parts of the world, according to The Africa Economic Outlook Report 2016

Despite an average annual growth in exports of 8.5% since 2010, trade between African regions remains low when compared to other parts of the world, according to The Africa Economic Outlook Report 2016 (1). Intra-regional trade accounted for 16% of Africa’s total trade in 2014 - mainly stimulated by manufactured…

Source: Deutsche Post DHL |

Advancements in Mobile Technology Further Connects Africa with Global Markets

Currently, more than 60% of individuals in sub-Saharan Africa have access to a mobile phone

The growth of mobile phones and services across the African continent has instantly brought many Africans into the digital age and connected them to worldwide knowledge and services. Home to one of the world’s fastest growing middle classes, Africa has seen multiple opportunities emerge for both local and global retailers…

Source: Deutsche Post DHL |

DHL Enters Strategic Partnership with Ambatovyin Madagascar

This agreement encompasses two contracts where DHL will provide onshore and off-shore services

DHL Global Forwarding, the air and ocean freight specialist within Deutsche Post DHL Group  (www.DHL.com) , has entered into an initial three-year Global Freight Forwarding agreement with Ambatovy, a joint venture between Sherritt International Corporation, Sumitomo Corporation and Korea Resources Corporation. This agreement was secured and will be managed by the…

Deutsche Post DHL
Source: Deutsche Post DHL |

DHL Delivers Black Rhino Eliska to Africa

DHL provides dedicated Boeing 757-200 freighter to ensure maximum comfort and minimal travel time

Female Eastern black rhino Eliska transported from Czech Republic to Tanzanian sanctuary as part of conservation project DHL provides dedicated Boeing 757-200 freighter to ensure maximum comfort and minimal travel time DHL (www.dpDHL.com), the world’s leading international express delivery provider, has completed another landmark transportation project with the delivery of…

Deutsche Post DHL
Source: Deutsche Post DHL |

Intra-Africa trade to play larger role in local GDP contributions

Intra-African trade can catalyze investment and foster growth on the continent

As growth in developed markets such as Europe, China and North Africa continue to stagnate, greater regional integration in Africa, amongst all role players, is needed to capitalize on the continent’s growth potential. This is according to Hennie Heymans, CEO of DHL Express Sub-Saharan Africa (http://www.DHL.com), who says that when…